Clearway Gritting, one of the leading gritting companies in Hertfordshire, were contracted to the University of Hertfordshire based on a recommendation made to the University by the facilities director on a neighbouring Business Park. The University of Hertfordshire had been let down by their existing supplier’s inability to fulfil the contract whilst also failing to meet acceptable levels of customer service. Clearway Gritting is now contracted to manage the University of Hertfordshire’s full winter gritting and snow clearance requirements.
Clearway Gritting have provided an excellent service substantiated by the fact that not a single exam to date has been delayed or cancelled due to adverse weather conditions. An important requirement of the contract was to provide excellent levels of Customer Service and we have successfully maintained levels of Customer Service to match our ‘going beyond’ internal standards set throughout the organisation.
“All the car parks and pavements cleared of snow and ice is down to the excellent works carried out by Clearway over the weekend. Many thanks again for being so pleasant and helpful – I will be using you as an example of excellent customer service for my own teams!”
Amanda Thorp, Director of Estates,
Hospitality and Contract Services, University of Hertfordshire
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